We will accommodate returns when possible for unused items with no visible wear. Please contact us within 10 days of receiving your order if you are contemplating a return.

We offer lifetime repairs on our items to cover workmanship and material wear from normal wear and tear.  We will try to repair your item whenever possible.

Most orders ship within 3-5 business days. Backordered items ship in 8-10 business days. If an item you’ve ordered is on backorder, we will let you know.  Please email us at orders@balsammountainleather.co if you have questions about your order.